🌿 Oportunidad por Tiempo Limitado: Disfruta de precios especiales directos en especies exclusivas de Sphagnum.

PRIVACY AND COOKIES POLICY

Last updated: January 2026

At EUSPAGNE, we take the privacy of your data very seriously. Although our store does not require user account registration, when placing an order, we need to process certain personal information to provide you with our service. Below, we explain transparently how we handle your data.

1. WHO IS THE DATA CONTROLLER?

2. WHAT DATA DO WE COLLECT AND WHY?

We do not collect data to create massive advertising profiles nor do we sell your information. We only request the data strictly necessary for:

  • Order Management: Your full name, delivery address, phone number, and email address.

    • Purpose: To process the shipment of products (Sphagnum, 3D designs, etc.), issue the invoice, and communicate the status of the order.

    • Legal Basis: The execution of the purchase contract (Art. 6.1.b GDPR).

  • Customer Service: If you contact us via email or form.

    • Purpose: To answer your questions or manage returns.

    • Legal Basis: Legitimate interest and user consent.

  • Payments: We do not store your credit card details. Payments are processed through secure gateways (PayPal, Banking Entities for Wire Transfer).

3. HOW LONG DO WE KEEP YOUR DATA?

Your personal data will be kept while the contractual relationship remains active and, subsequently, during the periods legally required to meet possible liabilities (for example, tax regulations require invoices to be kept for 4 years).

4. WHO DO WE SHARE YOUR DATA WITH?

Your data will not be shared with third parties unless there is a legal obligation or when necessary to provide the service. Specifically, we share strictly what is necessary with:

  • Transport and Logistics Companies: So they can deliver the package to your address.

  • Technology Service Providers: Mozello (web platform) and hosting providers, who guarantee the security of the website.

  • Tax Administration: To comply with fiscal obligations.

5. YOUR RIGHTS

As a user, you have the right to request at any time:

  • Access to your data.

  • Rectification if they are incorrect.

  • Deletion (when they are no longer necessary for the order).

  • Opposition to processing or limitation of its use.

To exercise any of these rights, simply send an email to [email protected] with the subject line "Data Protection".

6. COOKIE POLICY

This website uses its own and third-party cookies to improve your browsing experience and perform statistical analysis.

What is a cookie? It is a small text file that is saved in your browser when you visit almost any website. Its utility is that the web is capable of remembering your visit when you browse that page again.

What types of cookies does this website use?

  1. Technical Cookies (Necessary): They are essential for the website to function. They allow, for example, keeping products in the shopping cart while you browse or completing the payment process securely. Without them, the store would not work.

  2. Analytics Cookies: (Google Analytics). They allow us to quantify the number of users and perform the measurement and statistical analysis of the use made by users of the service. Your navigation on our website is analyzed in order to improve the offer of products or services that we offer you.

How to disable them? You can allow, block, or delete the cookies installed on your computer by configuring the browser options installed on your computer (Chrome, Firefox, Safari, Edge). Please note that if you disable technical cookies, you may not be able to complete a purchase.